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Privacy Policy

Privacy Policy

This privacy policy sets out how Roberta Andrade Fragrances/Elemental Scents LLC uses and protects any information that You give Roberta Andrade Fragrances/Elemental Scents LLC when You use this website.

By visiting this website, using its service, or purchasing products, You are consenting and agree to the terms set forth by this Privacy Policy.

Roberta Andrade Fragrances/Elemental Scents LLC is committed to ensuring that Your privacy is protected. Should We ask You to provide certain information by which You can be identified when using this website, then You can be assured that it will only be used in accordance with this privacy statement.

Roberta Andrade Fragrances/ Elemental Scents LLC may change this policy from time to time by updating this page. Check this page from time to time to ensure that You are aware of changes. This policy is effective from May 20, 2013.

What We collect

We may collect the following information:

  • name
  • contact information including email address and telephone number
  • Shipping address for purposes of order delivery
  • Items purchased
  • other information relevant to customer preferences such as surveys and polls.

What We do with the information We gather

We gather Your information to understand Your needs and provide You with a delightful shopping experience.Additionally, We use Your information for:

  • Internal record keeping.
  • To improve Our products and services.
  • With Your consent We may periodically send promotional email about new products, special offers or other information which We think You may find interesting using the email address which You have provided.
  • With Your consent, from time to time, We may also use Your information to contact You for market research purposes. We may contact You by email, phone, fax or mail. We may use the information to customize the website according to Your interests.
  • Share necessary information with  BigCommerce/Sripe (Our order processor), for the express purpose of processing Your orders with Roberta Andrade Fragrances/ Elemental Scents LLC
  • Share information with local and govermental agencies if required by law as part of a criminal investigation.

 

What We will not do with the information We gather

  • We will not share, sell, distribute, or otherwise disclose Your information with third parties for any reason except for what is outlined in the above section titled (What We do with the information We gather) .

Security

We are committed to ensuring that Your information is secure. In order to prevent unauthorised access or disclosureWe have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information We collect online.

Additionally, all payments and credit card information are secure using Secure Socket Layer (SSL) transactions with  BigCommerce/Sripe as Our payment processor.  Visit  BigCommerce/Sripe to understand more about their security measures and why We chose to partner with  BigCommerce/Sripe as Our payment processor. 

 BigCommerce/Sripe collects information directly for credit card payment. Roberta Andrade Fragrances/ Elemental Scents LLC does not electronically collect, store, retain or archive any Credit Card information on You. We only retain items purschased and contact information about  You as stated above in the What We collect section of the Privacy Policy

How We use cookies

A cookie is a small file which asks permission to be placed on Your computer's hard drive. Once You agree, the file is added and the cookie helps analyse web traffic or lets You know when You visit a particular site. Cookies allow web applications to respond to You as an individual. The web application can tailor its operations to Your needs, likes and dislikes by gathering and remembering information about Your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve Our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide You with a better website, by enabling us to monitor which pages You find useful and which You do not. A cookie in no way gives us access to Your computer or any information about You, other than the data You choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but You can usually modify Your browser setting to decline cookies if You prefer. This may prevent You from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest including local shops where Our products can be purchased. However, once You have used these links to leave Our site, You should note that We do not have any control over any other website. Therefore, We cannot be responsible for the protection and privacy of any information which You provide while visiting such sites and such sites are not governed by this privacy statement. You should examine the privacy statement applicable to the any website in question.

Controlling Your personal information

You may choose to restrict the collection or use of Your personal information in the following ways:

  • Whenever You are asked to fill in a form on the website, look for the box that You can click to indicate that You do not want the information to be used by Roberta Andrade Fragrances/ Elemental Scents LLC for direct marketing or promotional purpose.
  • If You have previously consented to us using Your personal information for direct marketing purposes, You may change Your mind at any time by writing to us at Roberta Andrade Fragrances/ Elemental Scents LLC 24 Hancock Street, Auburndale, MA 02466 or emailing us at customerservice@robertaandrade.com